Customer Experience Is Top Of Our agenda
Our motto is “Put yourself in your customer’s shoes” and this is the philosophy that drives everything that we do. We run our business with the customer experience at the very top of our agenda. Our mission is for our guests to feel totally confident in the level of service and accommodation they can expect from us. When you book with us, we guarantee that everything is as described on our website and there will be no unwelcome surprises.
YOUR LETTINGS
Good Communication
Is Vital
Good communication is at the heart of building great customer relationships. Right from your first enquiry, we respond promptly and courteously to your messages. Once you are staying with us, we offer a 24-hour helpline. Whatever assistance you need, whatever the time of day or night, we will respond to the best of our ability.
We are always delighted to receive feedback from our customers. Great reviews offer reassurance that our team is meeting your high expectations. Any suggestions for further improvements are always very welcome. We are genuinely anxious to constantly improve what we do.
The Most Important Aspect of Customer Experience is
We believe that the most important aspect of customer experience is trust. Nobody would want to do business with a company they cannot trust. We always try to understand what our customers really want, what their challenges are, how we could solve them and how we can build a strong relationship of trust.
Over 20 Years of Experience in The Hospitality And Service Sector
Your Lettings has over 20 years of experience in the hospitality and service sector and is now one of the leading providers of quality serviced accommodation in the Peterborough area. During our four years of operating in this market, we have built an excellent reputation for honesty, integrity and efficiency and have worked hard to deliver a consistently 5-star rated customer experience.
We Want You To Enjoy Complete Peace of Mind
When you book with Your Lettings, we want you to enjoy complete peace of mind. Whether you are our guest for just a few days or many months, you can trust us to provide you with the highest standards of service before, during and after your stay.
YOUR LETTINGS
Our I-PRAC Certification
We were the first letting agency in Peterborough to obtain the globally recognised International Property Rental Approval Certification (I-PRAC). I-PRAC is a global verification and membership platform that certifies professional short-term rental agencies and property owners. The I-PRAC logo, which we are proud to be able to use, is your guarantee that we adhere to industry best practice and the very highest standards of professionalism, customer service and quality.
POLICY
Cancellation Policy
If you make a direct booking with us, our standard cancellation policy requires guests to provide notice at least 6 days in advance of the booking start date to avoid incurring a penalty. However, we understand that plans can change suddenly. If you need assistance amending or cancelling your stay, please don’t hesitate to contact our friendly staff.
YOUR LETTINGS
Our “Your Lettings” Community
We are proud to be a family run business. We have developed close working relationships with all of our staff and have our own team of builders, plumbers and electricians. Many of our guests come back time after time and regard our properties as their second home in Peterborough.
